Project & Program Leadership · Compensation & Total Rewards · HR Transformation · Enterprise Operations

MARK DOMINGUEZ

Executive project and program leader delivering complex workforce, compensation, HR technology, and operating-model transformations across global enterprises and government
Complex transformation needs more than strategy.
It needs disciplined project execution, deep people expertise, and measurable outcomes.
That is where I operate.
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Core Expertise

Where project discipline meets people strategy.

I lead complex transformation from business case through sustainment, with domain depth in compensation, Total Rewards, HR technology, workforce operations, and enterprise change.

01

Project & Program Management

Hybrid Agile/Waterfall delivery, PMBOK-aligned governance, RAID/RAG management, stakeholder alignment, budgets, schedules, vendors, UAT, change, launch, and sustainment.

02

Compensation & Total Rewards

Sales incentives, executive and broad-based compensation, global recognition, job architecture, pay equity, rewards governance, scenario modeling, and performance alignment.

03

HR Transformation & Technology

Workday HR/Comp, HRIS, talent acquisition, workforce analytics, shared services, operating-model design, GDPR, ADA/WCAG, and enterprise adoption.

The Transformation Challenge

Execution breaks when strategy, people, and delivery governance are treated separately.

The highest-value transformations connect project discipline to the workforce systems, incentives, technology, decisions, and adoption required to make the change perform in the real world.

01

Strategy stalls without clear scope, ownership, and delivery governance.

02

Compensation and rewards programs drift when they are not tied to business economics and measurable outcomes.

03

HR technology launches without redesigning the process, decision rights, and user experience around it.

04

Stakeholders align too late—after scope, risk, dependencies, and expectations are already set.

05

Metrics track activity instead of value, cost, adoption, risk, and performance.

06

Transformation reaches go-live, but capability and accountability are not built to sustain it.

The Dominguez Delivery Framework

A builder with a project manager’s operating discipline.

A repeatable seven-stage methodology that combines project governance, data-driven diagnosis, compensation and HR expertise, technology enablement, change leadership, and measurable business value.

Enterprise Transformation Blueprint
Scope + Success
Stakeholders
Governance + Risk
Solution + Operating Model
Technology + Data
People + Change
Value + Sustainment
Every stage strengthens delivery control while building organizational capability.
01
Define Success
"What outcome are we accountable for?"
Citi sales incentives · success measures tied to revenue, client retention, quality, and risk
02
Baseline & Measure
"What does the data say before we design the answer?"
State workforce operations · hiring data used to isolate constraints and prioritize intervention
03
Diagnose Constraints
"Where is value, speed, adoption, or control actually breaking down?"
Global rewards and HR operations · gaps mapped across process, policy, technology, and stakeholder layers
04
Design & Plan
"What solution, governance model, scope, and sequence will work?"
Icertis Total Rewards · executive compensation simplified while aligning rewards to enterprise priorities
05
Pilot & Validate
"How do we test assumptions before full-scale launch?"
Workday HR/Comp · functional ownership, UAT, stakeholder governance, and change readiness across a two-year deployment
06
Execute & Scale
"How do we deliver at scale without losing control?"
Citi Gratitude / Workhuman · global rollout to 200,000+ employees across 119 countries
07
Sustain & Transfer
"What must remain after the project team leaves?"
Operating procedures, governance, metrics, decision rights, and leadership capability built into the model
Selected Project & HR / Rewards Portfolio

Complex programs. Clear governance. Measurable outcomes.

A portfolio spanning global Total Rewards, incentive compensation, HR technology, workforce transformation, and enterprise project delivery.

Citigroup · Global Rewards & Recognition

Global Workhuman / Citi Gratitude implementation

Challenge

More than 200 recognition programs needed to become one governed global model without disrupting local requirements across a 119-country footprint.

Project / Leadership Approach

Led a hybrid global program using executive governance, cross-functional workstreams, vendor selection, stand-ups, UAT, change management, and country-level implementation discipline.

200K+ / 119employees / countries · approximately $20M program delivered under budget and on schedule
Citigroup · Sales Incentive Transformation

Redesigning North American incentive compensation for performance and control

Challenge

A 4,000-employee incentive environment needed stronger alignment to revenue, profitability, customer retention, quality, and risk.

Project / Leadership Approach

Directed a one-year transformation across Operations, Finance, Legal, IT, and executive stakeholders; redesigned measures, governance, modeling, launch, and performance management.

+35% / +20%channel revenue / client retention · approximately $1M program delivered under budget and on time
Citigroup · Workday HR/Comp

Owning the U.S. functional delivery of a major HR technology transformation

Challenge

A global HR platform transformation required disciplined functional ownership, requirements, testing, stakeholder decisions, and adoption for the U.S. employee population.

Project / Leadership Approach

Served as U.S. functional owner for HR/Comp, coordinating requirements, UAT, business readiness, cross-functional governance, and implementation across a two-year enterprise program.

50K / $50M+U.S. employees / total global program budget
Icertis · Global Total Rewards

Simplifying executive compensation while building scalable rewards infrastructure

Challenge

A fast-scaling SaaS organization needed global compensation architecture that could support growth, governance, market competitiveness, and executive decision-making.

Project / Leadership Approach

Led executive and broad-based compensation, job architecture, pay equity, global letters, stakeholder roadshows, and rewards alignment to recurring-revenue economics.

15 → 4executive compensation plans consolidated, with 9-country compensation letters delivered on time
State of New Mexico · Enterprise Project Delivery

Delivering complex, time-bound operational change without interrupting public service

Challenge

A multi-site relocation program required facilities, IT, communications, vendors, program leadership, and Cabinet-level coordination while agency services remained operational.

Project / Leadership Approach

Managed the project through a hybrid delivery model with schedule, budget, dependencies, stakeholder communications, technology/network readiness, vendor coordination, risk management, and launch sequencing.

$500K / 3 mo.project budget / delivery window
State of New Mexico · HR & Workforce Transformation

Improving workforce operations across 68 agencies

Challenge

Statewide hiring performance required a common operating model across approximately 22,000 employees and 68 agencies, supported by better data, governance, technology, and accountability.

Project / Leadership Approach

Led talent acquisition and HRIS transformation using workforce analytics, process redesign, stakeholder governance, dashboards, recruiting strategy, and continuous-improvement discipline.

-20%time-to-hire, with statewide vacancy reaching its lowest level in 15 years
How I Lead the Work

The principles behind the delivery model.

01
Why do transformations fail?
Most do not fail because the strategy was weak. They fail because delivery governance was weak: unclear scope, late decisions, unmanaged dependencies, inconsistent stakeholder ownership, and insufficient adoption planning. I treat execution as a designed system with owners, milestones, risks, metrics, and decision rights.
02
What does disciplined project leadership look like?
Start with the business outcome, baseline the current state, define scope and success measures, establish governance, map stakeholders and dependencies, maintain RAID discipline, choose the right delivery method, and make decisions visible. Agile, Waterfall, or hybrid is a means—the goal is controlled delivery and value realization.
03
How should compensation and Total Rewards operate?
Compensation should reinforce business strategy without creating unintended behavior or uncontrolled cost. I connect plan design to revenue, profitability, retention, risk, market data, employee experience, and governance, then use scenario modeling, pilots, parallel testing, and executive review before launch.
04
What makes HR technology transformation successful?
Technology is not the transformation by itself. The work is to redesign the process, data, roles, controls, employee experience, and decision model around the platform. Requirements, UAT, change readiness, communications, training, adoption metrics, and post-launch governance all belong in the project plan.
05
Why do operating models matter?
Because strategy needs a permanent mechanism for execution. The operating model connects accountability, decision rights, process, technology, people, measures, and escalation. When those elements are designed into the solution, the result can survive leadership changes and continue producing value after project closeout.
Executive Insights

Working thinking across projects, rewards, and workforce transformation.

Program Management

Why Transformation Needs a Delivery Operating System

Complex programs become manageable when scope, governance, RAID, decision rights, dependencies, milestones, and outcome metrics operate as one system. The project plan is not the operating system; the management cadence around it is.

Total Rewards

Compensation Is a Business System, Not an HR Program

The strongest incentive and rewards designs connect employee behavior to enterprise economics. Revenue, profitability, retention, risk, fairness, affordability, and employee experience need to be modeled together before plan mechanics are finalized.

HR Technology

Why HR Technology Projects Fail After Go-Live

A technically successful implementation can still fail operationally. Adoption depends on process design, data quality, stakeholder decisions, UAT, communications, training, manager capability, and post-launch governance—not just configuration.

Workforce Analytics

Measure Outcomes, Not Administrative Activity

Time-to-fill, incentive participation, market positioning, adoption, and budget performance matter only when they are tied to an explicit business outcome. Metrics should tell leadership where to intervene, not simply document what happened.

Change & Scale

Pilot, Validate, Then Scale

Whether the initiative is a global recognition platform, a compensation redesign, or an operating-model change, scaling should follow evidence. Pilot the highest-risk assumptions, measure the result, adjust the model, and expand only what performs.

Governance

Complexity Is a Project Risk—and a Design Variable

Global compensation, HR technology, public-sector transformation, GDPR, ADA/WCAG, Finance, Legal, and executive stakeholders create unavoidable complexity. Strong governance converts that complexity into explicit decisions, controls, dependencies, and accountable owners.

Resources

Executive, project, and transformation materials.

Let's Talk

Let’s turn complex transformation into governed, measurable execution.